44bat's Privacy Policy
Your personal information is completely safe with us. This policy explains how we collect, use, and keep your data secure.
1. Introduction & Scope of This Policy
Who Are We?
44bat is an online gaming platform operated for users in Bangladesh. We offer a range of entertainment services including live casino, sports betting, and slots. In this Policy, "44bat", "we", and "our" refer to this platform.
Purpose of This Policy
The purpose of this Privacy Policy is to fully inform our users about how 44bat collects their personal information, what it is used for, how long it is stored, who it may be shared with, and how it is kept secure. We believe in transparency and place the highest importance on our users' privacy.
Applicability
This Policy applies in the following situations:
- When you visit the 44bat website (https://44bat.lat)
- When you create an account or log in
- When you play a game or take part in betting activities
- When you carry out deposit or withdrawal transactions
- When you contact our customer support
2. Information We Collect
Information You Provide Directly
When you register with 44bat or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and encrypted password
- Payment account details (bKash, Nagad, Rocket, Upay numbers)
- Identity verification documents (where applicable)
- Messages and complaints you send to customer support
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Date and time of access (Bangladesh Standard Time)
- Which pages were visited and how long was spent on them
- Information collected via cookies and similar tracking technologies
- Gaming activity and transaction history
Information from Third Parties
In some cases we may receive information through our payment processing partners and identity verification services. This information is used solely to confirm your transactions and ensure responsible gaming.
3. Purpose of Using Your Information
44bat uses your information only for legitimate and necessary purposes. These purposes are described in detail below:
Account Management
Your information is used to create, verify, and keep your account secure. This ensures that only you can access your account.
Processing Financial Transactions
Payment information is used to safely complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
Providing Customer Support
The necessary information is shared with our 24/7 live chat and email support teams to ensure your questions, complaints, or issues are resolved promptly.
Security & Fraud Prevention
Your information is used to maintain platform security, prevent unauthorized access, and detect fraudulent activity.
Responsible Gaming
Your information is used to monitor gaming activity, promote responsible play, and provide support to users when needed.
Service Improvement
Usage patterns are analyzed to continuously improve our platform and user experience.
4. Information Sharing & Disclosure
Service Provider Partners
44bat works with certain trusted third-party service providers who assist in operating our services. These include payment processors, game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others), and technology support providers. These partners receive only the information necessary to perform their specific functions and are contractually bound to uphold our privacy standards.
Legal Obligations
We may be required to disclose relevant information in response to legal proceedings, court orders, or legitimate requests from government authorities. Such disclosures will only be made when legally required and only the relevant information will be shared.
Preventive Measures
If we believe that a user's activity is fraudulent, illegal, or harmful to other users of the platform, we may share relevant information with the appropriate authorities or partners.
Business Transfers
If 44bat undergoes a business merger or acquisition in the future, user information may form part of the transferred assets. In such cases, we will provide advance notice and the new owner will be bound to comply with the terms of this Policy.
5. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help improve your browsing experience and support the smooth operation of the platform.
Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand how users interact with the platform.
Managing Cookies
You can disable cookies through your browser settings. However, please note that disabling essential cookies may cause certain key features of the platform to stop working properly.
6. Data Security Measures
Technical Safeguards
44bat has put industry-standard technical measures in place to keep your information secure. These include:
- SSL (Secure Socket Layer) encryption — all communication between the website and server is encrypted
- Passwords are hashed using strong encryption algorithms
- Payment information is processed through secure encrypted channels
- Automated monitoring systems for suspicious activity
- Regular security assessments and updates
Administrative Safeguards
Our staff can only access the information necessary for their specific role. All staff are trained to comply with the privacy policy and are required to sign strict confidentiality agreements.
Response to Security Breaches
If a security breach occurs that may affect your information, we will notify you by email as quickly as possible and take the necessary steps to resolve the situation.
7. Data Retention Period
Information for Active Accounts
We retain your information for as long as your account remains active. This is necessary to provide you with uninterrupted service, transaction history, and VIP benefits.
After Account Closure
Even after an account is closed or deactivated, we may retain certain information for a defined period. This is done to meet legal obligations, resolve disputes, and prevent fraud.
Deletion of Data
Once the need for retention has ended, we securely delete or anonymize your information so that you can no longer be identified from it.
8. Your Rights & Controls
You have several important rights over your information. To exercise these rights, contact us at [email protected].
Right to Access
You may request at any time to know what information we hold about you, where it is stored, and why.
Right to Rectification
If your information is incorrect or incomplete, you may request that it be corrected. We will update it as soon as possible.
Right to Erasure
Where there is no legal obligation to retain it, you may request that your information be deleted. Contact customer support if you wish to close your account.
Right to Object to Processing
In certain circumstances you may object to the processing of your information, particularly when it is used for marketing purposes.
9. Protection of Minors
Age Restriction
44bat strictly provides services only to users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we become aware that we hold information belonging to a minor, we will immediately delete it and close the associated account.
Age Verification
We follow an age verification process at the time of registration. If there is any doubt, we may request identity document verification.
10. Changes to This Policy
Update Notifications
44bat may update this Privacy Policy as needed. For any significant changes, we will send a notification to your registered email and update the "Last Updated" date on this page.
Continued Use After Updates
If you continue using the platform after a new policy is published, it will be considered that you have agreed to the updated policy. If you are unable to agree to the changes, please contact customer support.
11. Privacy Contact
Get in Touch
If you have any questions, concerns, or data-related requests about this Privacy Policy, please contact our customer support team:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali and English
We will do our best to respond to your request as quickly as possible.
Related Policies
You can also read our other policies:
- Terms & Conditions — Full terms for using our services
- Responsible Gaming — Safe & Responsible Gaming Guide
- FAQ — Answers to Common Questions